TERMS OF SERVICE: 

Last updated November 24, 2024




Thank you for choosing Sheila Bee LLC, doing business as Pretty Balloons, for your balloon decoration needs. We are committed to using the highest-quality balloons available on the market and delivering our services to the best of our abilities.

 

Booking and Payments

  • A non-refundable deposit equal to 50% of the total invoice amount is required to secure a booking date.
  • The deposit will be applied towards the total balance, and the remaining balance must be paid in full prior to the completion of event balloon delivery/setup.
  • Accepted Payment Methods:
  • Zelle:  sheila@prettyballoons.co  or sheilabeellc@gmail.com
  • Venmo: @PrettyBalloons
  • Credit/Debit Card (via Stripe): Split payments are not available at this time, and credit card payments will only be accepted if the total is paid in full.
  • Late payments will incur an additional $25 fee per week, starting the day after the event balloon delivery/setup date.

 

Cancellation Policy

  • Deposits are non-refundable; however, a credit will be issued for one future event within one year, provided that Pretty Balloons remains operational.
  • No credit will be issued for cancellations made within 3 days of the event date.

 

Changes to Orders

  • Changes to orders must be communicated at least 7 days prior to the event date.
  • Alterations or design changes will incur an additional fee, which may include the full cost of purchasing new balloon décor and any expedited shipping fees.

 

Delivery and Setup

  • We deliver and set up at the specified venue/location at the agreed-upon time.
  • The client is responsible for ensuring venue accessibility and obtaining any necessary permissions, contracts, or insurance required for balloon delivery/setup.
  • The client is also responsible for providing accurate event details, including any schedule changes.

 

Liability

  • We are not responsible for any accidents, injuries, or damages that occur before, during, or after the delivery/setup.
  • We are not responsible for any allergic reactions caused by balloons, balloon sprays, backdrops, or any other materials used.
  • By engaging our services, the client agrees to indemnify and hold Sheila Bee LLC dba Pretty Balloons (including all principals, owners, employees, contractors, or other related parties) harmless from any claims arising from the use of our decorations.

 

Conditions

  • Due to the physical nature of balloons, we cannot guarantee that they will remain perfect or intact after delivery or setup. Balloons may pop or deflate prematurely due to factors such as sunlight, rain, wind, heat, rough handling, or sharp objects.
  • Balloon spray/shine will be applied upon request but may stain fabrics or create slippery surfaces near balloon decorations.

 

Balloon Frames and Equipment Use

  • Balloon frames and equipment are provided for the duration of the event and must be returned in their original condition within 24 hours, unless otherwise agreed upon.
  • The client is responsible for any loss, theft, or damage to balloon frames or other décor items, including breakage, bending, or missing parts. In such cases, the client may be charged the full replacement cost.
  • Balloon frames must be used on level surfaces and handled with care. Sheila Bee LLC dba Pretty Balloons is not liable for any accidents, injuries, or damages resulting from the improper use, handling, or setup of such items.


Photography and Promotion

  • We may photograph decorations for promotional purposes (including websites, social media, and marketing materials) unless the client specifies otherwise.

 

Force Majeure

  • We reserve the right to cancel or reschedule services due to unforeseen circumstances.
  • In such cases, all payments made will be refunded in full.

 

 

Acknowledgment

BY PROCEEDING WITH YOUR BOOKING AND SUBMITTING A DEPOSIT/PAYMENT, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ADHERE TO THESE TERMS OF SERVICE.

 

If you have any questions or concerns, please contact Sheila at 626-263-0663.

 

We look forward to working with you.

Creating Pretty Pops of Color, One Balloon at a Time!